Virtual Architect Home & Landscape Platinum Suite - Professional 3D Home Design Software for DIY & Remodeling | Perfect for Homeowners, Contractors & Interior Designers | Create Floor Plans, Landscaping & Room Layouts Easily

Received software, ran installer (took HOURS and used 12 GIGABYTES of HD space), then tried to run program. An "Activation Window" popped up to enter the serial number. Entered the 26 character alphanumeric serial number very carefully, got response of "Invalid Serial Number". Tried several more times, same result. My wife tried as well: "Invalid Serial Number". Obviously we checked the S/N on the screen vs the one on the DVD sleeve very carefully, it was correct. So I can't even run the program.There is NO phone number or email address ANYWHERE on the package for contacting them. They don't want you to. There IS a website address, so I went there. I sent an email to their Customer Service department which WAS listed on their website, and got a reply that I would have to contact Technical Support, not Customer Service, for a problem as difficult as being given a defective serial number. Since they charge $9.95 per call to Technical Support (see their website, amazing...) I instead sent an email to the Tech Support address that Customer Service provided. No reply AT ALL. Waited 6 days, still no reply. Resent the email to Technical Support, waited another day, again NO REPLY AT ALL.With stellar support like that, plus the fact that they can't even provide a functional serial number, BACK IT GOES. Good riddance to that horrible product. If you like being given the runaround hoping to be able to use a piece of software that seems to be getting lukewarm reviews AT BEST, OK. Otherwise AVOID THIS PRODUCT AT ALL COST. Unless you enjoy wasting your time.